SHIPPING & RETURNS
Our focus is complete customer satisfaction. In the event, if you are displeased with our product or services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
Shipping
Orders Dispatched within 1-2 Working Days.
Free Shipping within India.
Order ​Cancellation
The Order Cancellation Process is fairly simple.
You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step:
Call us on our support number +91 9899633006 between 10am to 6pm IST from Monday to Friday or email us at services@tribenmoto.com.
NOTE: Please go through our Refund Policy for brief information regarding refund.
Exchange Policy
For exchange in product, design or size you need to send the return parcel back to us on our address mentioned below.
Tribenmoto (A Division of MotorArtCycles)
Plot No. 242,
Nangli Sakrawati,
Najafgarh,
New Delhi - 110043
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Contact Person: Vasantha Joseph / Mob: 9899633006
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Who bears the delivery charges of the items returned?
• If the product was returned due to any sort of product damage, then we will bear the delivery charges.
• If the product was returned for a change in design or size, then the delivery charges will have to be borne by the customer.
REFUND POLICY
In case you are not happy with our product, here is our policy on returns:
1. Customers can raise the request for return within 48 hours from the date of delivery.
2. Only products which are unused, unworn, unwashed and undamaged are eligible for return.
3. Discounted products are not eligible for return.
4. All products at Tribenmoto are well checked by our quality team before shipping. In spite of our best efforts, if you find the product damaged kindly email the customer care for raising the request for return.
5. In the unlikely event that your merchandise arrives in damage condition or incorrect size (size other than that ordered), you need to email us a photo of the received product by highlighting the damaged area or incorrect received product within 48 hours of receiving your order. Once your return request has been authorized, we would be happy to process your refund or replacement request.
6. You can choose to receive the refund in the form of wallet credit or same payment instrument used at the time of purchase.
7. All refunds are processed within 7-14 working days.
8. Please get in touch with our support team who will guide you with the process for the same at +91 8447257660 between 10:00 AM to 6:00 PM IST, Monday to Friday and also write to us at services@tribenmoto.com.